Noir Auto Care shop
Returns & refunds
This page explains how to cancel or return an online shop order. Your statutory rights are not affected.
Changing your mind
You may tell us that you wish to cancel an online order within 14 days after receiving it. After telling us, you normally have another 14 days to return the goods. Please include your order number when contacting us.
Returning an item
Please take reasonable care of the product and package it securely. Unless the item is faulty, damaged, incorrect or we agree otherwise, you are responsible for the return postage cost.
Refunds
Once the returned goods are received, eligible refunds are made within 14 days using the original payment method. The refund includes the basic delivery charge where required by law; upgrades or additional delivery services are not necessarily refundable.
Faulty, damaged or incorrect goods
Contact Noir Auto Care promptly with your order number and photographs where useful. We will explain the return or replacement process and cover reasonable return costs when the goods are faulty, damaged or incorrect.
Before dispatch
If you need to cancel before dispatch, contact us as quickly as possible. We will try to stop the order, although it may already have entered the dispatch process.
Last updated: 29 August 2026